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\nTo track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
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Type your order number and the billing email you used at checkout into the form above, then press the button. You will see where your order stands right now. You do not need an account or a password. The rest of this page explains where to find those two details, what each status means, how long each stage normally takes and what to do if something looks stuck. If you would rather ask a person, email support@teachtee.shop and we will reply within 24 hours on business days.
\nYour order number is a short number we give the order at the moment you place it. You can find it in three places.
\nType the number as digits only. If the form says it cannot find the order, the usual reason is the email: it must be the billing email on the order, not the address of the person receiving the gift. A room parent who ordered for a teacher types her own email, not the teacher’s.
\nIf you cannot find the number anywhere, email us from the address you ordered with. Tell us the date of the order and what was in it, for example “two Day 100 tees, one L and one 2XL”. We will find it.
\nThe form shows the status our store holds for your order. The first table covers those. The second covers words you may see on a carrier’s page once the parcel has left us.
\n| Status | \nWhat it means | \nWhat you should do | \n
|---|---|---|
| Pending payment | \nThe order was started but payment has not been confirmed to us yet. | \nWait a few minutes and look again. If it does not change, check with your payment provider, then email us before you order a second time. | \n
| Failed | \nThe payment did not go through. | \nThe order was not paid. You can place it again, or email us if you are unsure. See Payment Methods. | \n
| On hold | \nWe are waiting for something before work starts, usually an answer from you. | \nCheck your email, including spam, for a message from us and reply to it. | \n
| Processing | \nPayment is confirmed and the order is in the queue or being made. Making takes 1-3 business days. | \nNothing. If you need a change and it is less than 24 hours since you ordered, email us now. | \n
| Completed | \nThe order has left us and is with the carrier. Transit takes 7-14 business days. | \nWatch for the delivery. Keep the order number until the parcel is in your hands. | \n
| Cancelled | \nThe order was cancelled, for example at your request within the 24 hours. | \nNothing, unless you did not ask for this. If so, email us. | \n
| Refunded | \nA refund for the order has been sent to the original payment method. | \nAllow your bank or payment provider time to show it. See the Refund Policy. | \n
| Carrier wording | \nWhat it usually means | \nWhat you should do | \n
|---|---|---|
| Shipped or label created | \nThe parcel has a label and is waiting for, or has just had, its first scan. | \nGive it a couple of business days. The first scan is often late. | \n
| In transit | \nThe parcel is moving between depots. Several days without a new scan is common, above all on parcels crossing a border. | \nNothing yet. Compare with the 7-14 business day estimate. | \n
| Out for delivery | \nThe parcel is on the local vehicle. | \nMake sure someone can receive it, or that there is a safe place to leave it. | \n
| Delivered | \nThe carrier has recorded the delivery. | \nIf you cannot find it, see “Marked delivered, but not here” below. | \n
| Delivery exception | \nSomething stopped the delivery: an address problem, nobody home, a customs check or weather. | \nRead the carrier’s note. If it asks you to act, do it soon. Then email us so we know. | \n
We have not yet confirmed on this page whether every parcel carries a tracking number, or exactly which emails you will get as the order moves. If your order has tracking, the details will be in a message from us or on the order itself. If you have no tracking link and want to know where the parcel is, email us with the order number and we will tell you what we can see.
\nBusiness days are Monday to Friday. An order placed on a Saturday starts its count on Monday. Public holidays in the USA or in your own country can add a day.
\nA worked example. A second grade team orders five tees on Monday 6 July for a first day in August. Making finishes between Tuesday 7 and Thursday 9 July. The parcel then travels for 7-14 business days, which puts delivery between about Thursday 16 July and Wednesday 29 July. If the form still says Processing on Friday 10 July, that is a reason to email us. If it says Completed on 20 July and the parcel is not there, that is still inside the normal range.
\n| What you see | \nNormal? | \nNext step | \n
|---|---|---|
| Processing for 1-3 business days | \nYes | \nWait. | \n
| Processing for more than 3 business days | \nNo | \nEmail us with the order number. | \n
| Completed, fewer than 14 business days ago | \nYes | \nWait. Check any tracking link you have. | \n
| Completed, more than 14 business days ago, nothing delivered | \nNo | \nEmail us. We will look into it with you. | \n
| Pending payment for more than an hour | \nNo | \nCheck with your payment provider, then email us. | \n
| Marked delivered, parcel not found | \nNo | \nFollow the steps below, then email us. | \n
A parcel is late when the full estimate has passed: 17 business days from the day you ordered. Before that point it is still inside the range we quoted, even if it feels slow.
\nOnce the estimate has passed, email support@teachtee.shop with the order number and the delivery address. We will look at what we can see on our side, tell you what we find and agree the next step with you. We have not published fixed waiting periods or a fixed outcome for late parcels, so we will not quote one here. What we can say is that you will get an answer within 24 hours on business days, and that we will not leave you guessing.
\nIf the day you ordered for is close, say so in the first line. “Ordered for the 100th day on 4 February” tells us what matters. We cannot move a parcel faster once it is with the carrier, and we will be honest about that.
\nThis happens more often with school addresses than home addresses, because a school has a front office, a mail room and a summer break.
\nWithin 24 hours of ordering we can correct an address. Email us the order number and the full correct address. The steps are on Cancel or Change an Order. After the parcel has left us we cannot redirect it ourselves. If a carrier’s page offers you a redirect or a pick-up option, you can use it. If a parcel comes back to us because of an address problem, we will write to you and agree what happens next.
\nOne tip for orders sent to a school: use the school’s street address, put your own name first, and add your room number on the second address line. Do not rely on the school’s name alone.
\nA team order placed by one person has one order number and travels as that person’s order. Share the number and your billing email with a teammate if you want her to be able to check the form too. Items from one order may not all arrive in the same parcel. If part of an order arrives and the rest does not follow within a few business days, email us.
\nFor a class gift, the order number belongs to the room parent who paid. The teacher will not get our emails unless her address was used at checkout, which keeps the surprise safe.
\nOpen it soon, even if the day you ordered for is weeks away. Check the size on the label, the name and the grade line. If something is damaged or wrong, email us with the order number, a sentence about the problem and a photo. Photos you send are deleted 30 days after delivery of the related order. If the size is not right or you have changed your mind, you have 60 days from delivery and a free return label. See Returns & Exchanges.
\nAlmost never at that point. Completed means the order has left us, not that it has arrived. Count 14 business days from the day the status changed before you treat it as late.
\nNot with the form. Email us from the address you ordered with and we will look the order up by your email and the order date.
\nThe status belongs to the whole order. A tee and a tumbler in one order may still be packed apart, so the first parcel at your door is not always the whole order.
\nThe form shows the order’s progress. The text you typed for a personalised item is in your confirmation email. Read it there, and if it is wrong and you are still inside 24 hours, email us straight away.
\nThe form works the same way and the estimate is the same 7-14 business days in transit. A parcel crossing a border can sit without a new scan for several days while it clears customs. Duties and import taxes depend on the destination country and are not part of our price.
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