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\nThis page is about money: when Teach Tee gives it back, how much, where it goes and how long it takes. The short version is that every product can be returned within 60 days of delivery, and the refund is sent within 7 days of our receiving the return. How to start a return, get a label and pack the parcel is a separate subject, covered in the Returns & Exchanges Policy. If you have a question about a refund that is already under way, email support@teachtee.shop with your order number and we will reply within 24 hours on business days.
\nThere are five situations in which money goes back to you. They are listed here with what each one needs.
\nThe tee was the wrong size and you did not want a swap. The colour was not what you pictured. You ordered a sweatshirt for the 100th day and the school moved to a different theme. The reason does not matter. If you wrote to us within 60 days of delivery and sent the item back with the free label, you are refunded the price you paid for it.
\nA tumbler arrives dented. The print on a tote is smudged. Email us a photo and your order number within the 60-day window. If you choose a refund instead of a replacement, you are refunded the price you paid for the item.
\nYou ordered Kindergarten and the tee says First Grade, or you chose 2XL and the label says L. Send a photo and the order number. If you would like your money back instead of the correct item, you are refunded the price you paid.
\nIf the full estimated delivery time has passed, which is about 17 business days from the order date, and nothing has reached you, email us. We look into it and agree the next step with you. Where that next step is a refund, it is a refund of what you paid for the order.
\nAn order cancelled within 24 hours of being placed is refunded in full. Nothing has to be sent back, because nothing has been sent out. See Cancel or Change an Order.
\nShipping is free on every Teach Tee order, so there is no shipping charge to argue about in either direction. Return postage is free too. That keeps the arithmetic short.
\n| Situation | \nWhat is refunded | \nCost to you of sending it back | \nFees deducted | \n
|---|---|---|---|
| Change of mind or wrong fit | \nThe price you paid for the item | \nNone, free return label | \nNone | \n
| Damaged or flawed item | \nThe price you paid for the item | \nNone | \nNone | \n
| Wrong item, size, grade line or name sent | \nThe price you paid for the item | \nNone | \nNone | \n
| You typed the name or grade wrong and returned it | \nThe price you paid for the item | \nNone, free return label | \nNone | \n
| Order cancelled within 24 hours | \nEverything you paid for the order | \nNothing to send back | \nNone | \n
If you return part of an order, you are refunded for the part you returned. A grade team that ordered six tees and sends two back is refunded for two. If you return the tote and tumbler gift set, it comes back as a set, because it was sold as one item at one price.
\nAll prices on teachtee.shop are in US dollars, and refunds are paid in US dollars for the amount you were charged. If your bank converted the charge from another currency, the exchange rate on the day of the refund may differ a little from the rate on the day you paid. That difference is set by your bank, in either direction, and is outside our hands.
\nSales tax is not collected at checkout, so there is no tax line to refund. If you paid import duties or taxes to your own country’s customs when the parcel arrived in Canada, Australia or New Zealand, those were paid to the customs authority and not to us. Whether they can be reclaimed depends on the destination country, and your customs office is the place to ask.
\nFor a returned item, the clock starts on the day your return reaches us. From that day, your refund is sent within 7 days. For an order cancelled within 24 hours, the 7 days run from the day we confirm the cancellation by email.
\nA worked example. A second grade teacher returns a crewneck sweatshirt that turned out too warm for her classroom. She posts it on a Monday with the label we sent. It reaches us the following week. Her refund is sent within 7 days of that arrival. From her side, the whole thing takes as long as the parcel’s journey back plus up to a week.
\nTwo things you can do to speed things up: post the return soon after we send the label, and put a slip with your order number inside the parcel.
\nWe email you when the refund is sent. After that, the time it takes to show on your statement depends on your bank or payment provider. If you see nothing after a few business days, check the statement for the same account or card you paid with, and look for a credit against the original charge, since some providers show a refund as a reversal on the original line.
\nA refund goes back to the payment method used for the order. We cannot send it to a different card, a different account or a different person. This protects you as much as us.
\nFor a class gift where several families chipped in and one room parent paid, the refund goes to the room parent who paid. How it is shared out again is between the families.
\nFor a gift sent straight to a teacher, the refund goes to whoever paid for it. If the buyer would like the teacher to have store credit instead, the buyer can tell us so by email from the address used on the order.
\nYou may prefer store credit to a refund. It suits teachers who know they will be back: for the 100th day after returning a first-day tee, or for next year’s team order. Store credit at Teach Tee never expires. It is worth the same amount as the refund would have been.
\nTell us you would like store credit when you start the return, or any time before the refund is sent. We confirm the amount by email and explain how to use it. Once a refund has gone back to your payment method, we cannot turn it into credit afterwards.
\nIf the size was wrong, you can swap it or take the money back and reorder. Neither is instant, because every item is made after it is ordered. A swap means a new item that takes 1-3 business days to process and 7-14 business days to travel. A refund means the money is sent within 7 days of the return reaching us, and a new order follows the same making and travel times from the day you place it.
\nIf you need the right size for a fixed day, such as Meet the Teacher night, the quicker route is often to place a new order for the right size straight away and return the first one for a refund. You are out of pocket for both for a short time, and then the refund catches up. We mention it because some teachers would sooner do that than watch the calendar.
\nThree of our items carry a name and a grade or role that you type. They are refunded on the same terms as everything else: 60 days, any reason, free label, no fee. That holds whether the item was printed wrongly by us or typed wrongly by you. We print exactly what you type and do not send a proof before production, so the live preview on the product page is the moment to check the spelling.
\nIf you spot the mistake within 24 hours of ordering, a correction costs nothing and needs no refund at all. Email us the right text.
\nWe ask that a change-of-mind return comes back in the state it arrived in where you can manage it. If something reaches us in a very different state, for example a tee that has been through a term of Friday spirit days, we do not decide the outcome on our own. We email you, explain what we found and agree the outcome with you.
\nItems that were damaged or wrong when they reached you are a different matter. Those can come back in any state.
\nIf you see a Teach Tee charge you do not recognise, or an amount that looks wrong, please write to us first. Most of the time it is a teammate’s order placed on a shared card, or two orders placed a minute apart by mistake, and we can sort either out by email. Writing to us does not take away any right you have with your bank or payment provider.
\nNow and then we may be unable to make an order, for instance if an item or a colour becomes unavailable after you ordered. If that happens we email you and refund what you paid for the affected item or order, within 7 days of telling you. You will not be left waiting for a parcel that is not coming.
\nThe refund clock on a return starts when the return reaches us. If an item arrived damaged or wrong, send a photo first and we will tell you in our reply whether we need it back.
\nNo. A refund goes back in one piece to the payment method that paid for the order. If one teacher paid for the whole grade team, she receives the refund for whatever was returned.
\nNo. A single tumbler is refunded on the same terms as a team order.
\nWrite to us with the order number. We will look at how the order was paid and confirm by email what goes back and where.
\nEmail support@teachtee.shop with your order number. Email is our only support channel, and we reply within 24 hours on business days. For how payment works at checkout, see Payment Methods. For delivery times, see Shipping & Delivery. You can also submit a ticket.
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