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\nMost of what Teach Tee sells is worn on a day that does not move: the first day of school, the 100th day, the last day. So this page is written around one question, which is how long a parcel takes to reach you. It covers how long we need to make an order, how long it travels, what shipping costs, where we deliver and what to do when a parcel goes quiet. It applies to every order placed on teachtee.shop. If something here does not answer your question, email support@teachtee.shop and we will reply within 24 hours on business days.
\nNothing sits on a shelf waiting for you. A tee with a number line on the chest, a crewneck sweatshirt for the 100th day, a tote with a name and a grade on it: each one is made after the order comes in. That takes 1-3 business days. We call this processing time.
\nBusiness days are Monday to Friday. An order placed on a Saturday or Sunday starts its first business day on Monday. Public holidays do not count either, so an order placed just before a long weekend starts a day later than you might expect.
\nProcessing time is the same for a single tee and for a grade team order of six. It is also the same for the three personalised items, where we print the name and the grade or role exactly as you typed them. We do not send a proof before making the item. The live preview on the product page is your check, so read it once more before you add to cart.
\nOnce an order leaves us, it travels for 7-14 business days. That range is the same for all four countries we ship to. Add the two together and you get the full picture: about 8 business days at the quick end and about 17 at the slow end.
\n| Destination | \nShipping cost | \nProcessing | \nTransit | \nEstimated total | \n
|---|---|---|---|---|
| United States | \nFree | \n1-3 business days | \n7-14 business days | \nAbout 8 to 17 business days | \n
| Canada | \nFree | \n1-3 business days | \n7-14 business days | \nAbout 8 to 17 business days | \n
| Australia | \nFree | \n1-3 business days | \n7-14 business days | \nAbout 8 to 17 business days | \n
| New Zealand | \nFree | \n1-3 business days | \n7-14 business days | \nAbout 8 to 17 business days | \n
These are estimates. We do not promise a delivery date, and we do not sell a faster service at checkout. Weather, holidays and busy weeks for carriers can all stretch the transit time, and those are outside our hands. Plan with the slow end of the range, not the quick end.
\nHere is the rule we repeat across the store: count back 17 business days from the day you need it. That is 3 days to make plus 14 days to travel, the longest estimate on both counts. Seventeen business days is a little under three and a half weeks on the calendar when no holidays fall in between.
\nA worked example. A kinder team knows the 100th day lands on a Tuesday in early February. Counting back 17 business days from that Tuesday lands in the middle of January. Order on or before that day and the estimate is on your side. Order a week later and the parcel may still make it, because the quick end of the range is 8 business days, but you would be leaning on luck.
\nA second example. Your first day is set by the school, and it is on a Thursday. You want the tee for Meet the Teacher night two evenings earlier. Count back from Meet the Teacher night, not from the first day. The earlier date is the one that matters.
\n| Your day | \nCount back from | \nOrder by | \n
|---|---|---|
| First day of school | \nThe first day, or Meet the Teacher night if you want it for that | \n17 business days before | \n
| 100th day of school | \nThe date your school has set for it | \n17 business days before | \n
| Last day of school | \nThe last day, or field day if it comes first | \n17 business days before | \n
If you teach in Australia or New Zealand, your school year runs from late January to December, so your three days fall in different months from the ones a teacher in the United States or Canada would name. The counting rule is the same. The order-by table on our home page does the counting for a date you pick.
\nIf you add public holidays into the count, add one business day for each holiday that falls inside your window. When the count is tight, it is better to order a few days early than to hope.
\nShipping is free. There is no minimum order and no code to enter. A single tumbler ships free and so does an order for a whole grade team. The price on the product page is the price of the product, and checkout does not add a shipping line on top of it.
\nSales tax is not collected at checkout. If that changes, checkout will show it before you pay.
\nWe deliver to addresses in the United States, Canada, Australia and New Zealand. All orders ship from the USA. If your address is in another country, checkout will not offer a shipping method and the order cannot be placed. We would sooner say that plainly than take an order we cannot deliver.
\nMany teachers send an order to school instead of home. That is fine. Please include the school’s street address, your name as the front office knows it and, if it helps the office, your room number on the second address line. Remember that school offices close over summer and winter breaks. A parcel that arrives at a locked building may be held or sent back, so a home address is the safer choice during a break.
\nWe have not confirmed delivery to P.O. boxes or military addresses. If you need to use one, email us before ordering and we will tell you what we know.
\nOrders to Canada, Australia and New Zealand cross a border. Import duties and taxes depend on the destination country and on its rules at the time. They are not part of our prices and we cannot predict them for you. If you want to know what may apply before you order, your country’s customs office is the right place to ask. If a customs question comes up on an order you have already placed, email us with the order number and we will help with whatever paperwork we can provide.
\nYou receive an order confirmation by email as soon as the order is placed. Save that email. The order number in that email is what we ask for whenever you write to us.
\nYou can look up the status of an order at any time on the Order Tracking page using the order number and the email address you used at checkout. If your parcel has carrier tracking details attached, that is where you will find them. If you cannot find what you need, write to us and we will tell you what we can see on our side.
\nBefore you place the order, read the address once the way a stranger would. Street number, unit or apartment, city, state or province, ZIP or postal code. Most delivery problems start with a missing unit number.
\nIf you spot a mistake after ordering, email us straight away. You can change the address, and anything else about the order, within 24 hours of placing it. The steps are on the Cancel or Change an Order page. After 24 hours the order may already be made or on its way. Write to us anyway and we will tell you honestly what is still possible.
\nIf a parcel comes back to us because the address could not be delivered to, we will email you and agree the next step together.
\nA grade team order often mixes items: four tees, two crewneck sweatshirts, each in a different size. Different kinds of items may leave in separate parcels and arrive on different days. This is normal, and shipping stays free for every parcel. If one part of a mixed order has arrived and the rest has not shown up after the full estimated time, write to us with the order number and tell us which items are missing.
\nIf the whole team needs to wear the design on the same morning, use the slowest item to set your order-by date. Count back 17 business days and treat that as the date for the entire order.
\nFirst, check the dates. The estimate runs to about 17 business days from the order date, which is longer than it feels when a first day is coming. If you are still inside that window, the parcel is most likely on its way.
\nIf the full estimated time has passed and nothing has arrived, email support@teachtee.shop with your order number. We will look into it and agree the next step with you. Tell us the date you need the item for. It helps us give you a straight answer about what can and cannot be done in time.
\nIf the order status says delivered and you cannot find the parcel, look in the places a carrier might leave it: the front office, the staff mailroom, a side door, a neighbour, the building manager. Then write to us. A photo is not needed for a missing parcel. The order number is enough to start.
\nA tumbler with a dent. A tee that says Third Grade when you ordered Fifth. A sweatshirt in the wrong size. Email us with your order number and a photo that shows the problem, and a photo of the shipping label if you still have it. We reply within 24 hours on business days and agree the next step with you.
\nYou have 60 days from delivery to return any item for any reason, and we send a free return label. The full process is in our Returns & Exchanges Policy, and how the money comes back is in the Refund Policy. Photos you email us for a claim are deleted 30 days after delivery of the related order.
\nNo. There is one shipping method and it is free. If your day is closer than the estimate allows, we would sooner you knew that before ordering.
\nNo. We can give you the estimate, 8 to 17 business days in total, and nothing more exact than that.
\nOften, but not always. Mixed orders can travel in more than one parcel.
\nYes. Enter her address as the shipping address at checkout. If it is a class gift for the last day, a home address or the room parent’s address is safer than a school that may be closing for the summer.
\nEmail support@teachtee.shop with your order number if you have one. Email is our only support channel, and we reply within 24 hours on business days. You can also read the FAQs, browse the Help Center or submit a ticket.
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