Cancel or Change an Order
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Class lists change in August. So do room assignments, grade levels and, now and then, a last name. This page explains how to cancel a Teach Tee order or change something about it: the size, the colour, the name, the grade line, the number of items or the delivery address. You have 24 hours from the moment you order. After that the item may already be made, and a different set of options applies. Both are set out below. To ask for a change, email support@teachtee.shop with your order number. We reply within 24 hours on business days.
Cancelling and changing at a glance
- Window: 24 hours from the time you place the order.
- What you can change: size, colour, name, grade or role, grade line, quantity, items and delivery address.
- Cost: nothing. If a change alters the total, we tell you the difference first.
- Refund for a cancelled order: the full amount, sent within 7 days of our confirming the cancellation.
- After 24 hours: write to us anyway. If the order can no longer be changed, you can return it within 60 days of delivery with a free label.
- How: by email only, to support@teachtee.shop.
Why the window is 24 hours
Everything we sell is made after it is ordered. Processing takes 1-3 business days, and at the quick end of that range an order can be in production the next business day. A tee that has already been printed with Third Grade cannot be turned into a Fifth Grade tee. So the window for changes is the first 24 hours, which is the time we can be sure nothing has been made yet.
The 24 hours run from the time on your order confirmation email, and they include weekends. If you order on a Friday evening and write to us on Saturday morning, you are inside the window even though we will not answer until Monday. What counts is when your email reaches us, not when we reply.
How to ask for a cancellation or a change
- Find your order confirmation email and copy the order number.
- Email support@teachtee.shop from the address you used at checkout. Put “Cancel” or “Change” and the order number in the subject line so we see it first.
- Say exactly what you want. For a change, give the old detail and the new one: “Size M to size L”, “Mrs. Browne to Mrs. Brown”, “First Grade to Second Grade”.
- Wait for our written reply. We answer within 24 hours on business days. The change or cancellation is done when we confirm it by email.
You can also submit a ticket, which opens the same email with the subject filled in. There is no cancel button in the account area and no phone line. Email is the only channel, which also means there is always a written record of what you asked for and when.
What you can change
| Change | What to send us | Good to know |
|---|---|---|
| Size | The item and the size you want instead | Tees and crewneck sweatshirts come in S, M, L, XL, 2XL, 3XL, 4XL and 5XL |
| Colour | The item and the colour name from the product page | Only colours offered for that design |
| Name on a personalised item | The corrected name, typed exactly as it should print | We print capitals and punctuation as you type them |
| Grade or role on a personalised item | The corrected text | Free text, so “Year 3”, “Prep” or “Art” are all fine |
| Grade line on a finished design | The grade you want from the list on the product page | Pre-K, Kindergarten and First to Fifth Grade |
| Quantity or items | What to add or remove | We tell you the new total before anything is charged or refunded |
| Delivery address | The full corrected address | Must be in the United States, Canada, Australia or New Zealand |
If a change makes the order cost more, we tell you the difference and how to settle it before going ahead. If it makes the order cost less, the difference is refunded within 7 days of our confirming the change.
Fixing a name or a grade
This is the change we most want you to catch early. On the three personalised items you type a name and a grade or role, and a live preview shows the text on the product. There is no proof stage after that. What you typed is what is printed.
A new teacher orders a tote in July with “Ms. Alvarez” and “Second Grade”. The next morning the principal emails: she will be teaching kindergarten. She is inside the 24 hours, so she writes to us with her order number and the new grade line, “Kindergarten”. We confirm the change by email and the tote is made with the right grade.
When you send a correction, type the text exactly as it should appear and put it on its own line in the email. “Change the name to Mrs. O’Neil” is clear. “Fix the spelling” is not, because we cannot guess which spelling is right.
If you do not yet know your grade or room for next year, it is usually better to wait to order the personalised item than to guess. The finished designs that are not tied to a grade, such as the first-day and last-day tees, are safe to order earlier.
Changing a grade team order
Team orders change more than any other kind. Someone joins the team, someone moves to another grade, two people decide they want the sweatshirt instead of the tee. All of these are fine inside the 24 hours.
Take a fourth grade team of five who order matching tees for the first day on a Sunday evening. On Monday at lunch they learn a sixth teacher is joining. The teammate who placed the order emails us before Sunday evening’s 24 hours are up, asks to add one more tee in XL, and we reply with the new total. If the email arrives after the window has closed, the simplest route is a second order for the sixth tee. It is made and shipped on its own timeline, so place it soon.
One request per order is easiest for everyone. If three teammates each email a different change to the same order, things get crossed. Collect the changes, then have the person whose email address is on the order send one message with all of them.
Changing the delivery address
Address changes follow the same 24-hour window. The usual reasons are a missing apartment number, a school address swapped for a home address before a break, or a move over the summer. Send the complete new address, not only the part that changed. We deliver to the United States, Canada, Australia and New Zealand only, so the new address has to be in one of those four countries.
After the 24 hours, write to us as soon as you notice the problem. If the parcel has not left, we may still be able to help. If it is already travelling, we will tell you what we can see and agree the next step with you. More on addresses is on the Shipping & Delivery page.
Cancelling the whole order
To cancel, email us within 24 hours with the order number and the word “Cancel”. We confirm by email. A cancelled order is refunded in full, and the refund is sent to your original payment method within 7 days of our confirming the cancellation. You can cancel a single item from a larger order in the same way. The rest of the order carries on.
You do not need to give a reason. If the reason is that the day you needed it for is too close, tell us the date anyway, because sometimes a different item or a simpler order still fits.
After the 24 hours have passed
Write to us all the same. We will tell you honestly whether the order can still be changed. If it has not been made yet, we may be able to help. If it has been made or has already left, it can no longer be cancelled or altered, and the route is a return.
That route is not a bad one. Every product can be returned within 60 days of delivery for any reason, personalised items included. We send a free return label, there is no restocking fee, and the refund is sent within 7 days of our receiving the return. You can also swap for a different size, colour or grade line, or take store credit that never expires. The steps are in the Returns & Exchanges Policy and the money side is in the Refund Policy.
So a mistake caught late is not money lost. It only takes longer to put right, because the corrected item is made to order and travels for 7-14 business days after 1-3 business days of processing.
If the day is close
When a change turns into a return and a reorder, time is the real cost. Suppose a kinder teacher notices on day three that her 100th-day sweatshirt was ordered in M instead of L, and the 100th day is four weeks away. She has two choices. She can wait for the M to arrive, return it and ask for a swap, which adds the journey back to the wait. Or she can place a new order for the L today and return the M for a refund when it arrives. The second route gets the right size to her sooner.
The rule of thumb we use everywhere applies here too: count back 17 business days from your day to find your order-by date. It is an estimate and never a promise. The order-by table on the home page does the counting for you.
If we need to cancel or change an order
Rarely, we may be unable to make an order as placed. A colour may become unavailable, or an address may fall outside the four countries we deliver to. If that happens we email you, explain what the problem is and offer a choice where there is one, such as another colour of the same design. If the order or part of it has to be cancelled, what you paid for it is refunded within 7 days of our telling you.
If the text on a personalised order includes a real school name, mascot, logo or a brand or character name, we may write to you about it before making the item. Our Intellectual Property Policy explains why.
Short answers
I ordered twice by mistake. What now?
Email us within 24 hours with both order numbers and say which one to cancel. The cancelled order is refunded in full within 7 days of our confirming it.
Can I change a tee to a sweatshirt?
Yes, inside the 24 hours, where the design comes in both. Sweatshirts and tees are priced differently, so we tell you the difference first.
Can I add a gift note or special instructions?
We print only what the product page offers: the design, and on personalised items the name and the grade or role. We cannot add other text, artwork or a logo by email.
Do you answer at weekends?
We reply within 24 hours on business days. An email sent on Saturday still counts from the moment it reaches us, so send it as soon as you spot the problem and do not wait for Monday.
Can someone else on my team ask for the change?
It is safest if the request comes from the email address on the order. If a teammate writes instead, she should include the order number and that address so we can match the two.
Questions about an order you have just placed
Email support@teachtee.shop with your order number. We reply within 24 hours on business days. You can check the status of an order on the Order Tracking page, and the FAQs cover the short questions.