Contact Us
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There is one way to reach Teach Tee, and it is email. Write to support@teachtee.shop and a person replies within 24 hours on business days. This page tells you what to put in that email so one reply is enough, which page already answers the common questions, and how to reach us in writing by post. We know you may be reading this in a ten-minute planning period, so the short version comes first.
The short version
- Email: support@teachtee.shop
- Reply time: within 24 hours on business days. An email sent on Friday evening is answered on Monday.
- Always include: your order number, if you have one, and the email address you ordered with.
- Urgent change to a new order? You have 24 hours from ordering. Put “Change order” and the order number in the subject line.
- Prefer a guided start? The Submit Ticket page has ready-made email links for each topic.
- Never send: card numbers, bank details or passwords. We will never ask for them.
Why email only
We do not have a phone line, a chat window or social media accounts. That is a choice we want to be upfront about. Email gives both of us a written record: the exact spelling of the name, the size you want swapped, the photo of the dented tumbler. Nobody has to repeat anything, and nothing gets lost between a call and a note.
It also suits a school day. You can write at 7:10 before the bell and read the answer at lunch, without waiting on hold during the one break you get. If you ever see a phone number or a social page claiming to be Teach Tee, it is not ours. Please do not share order details there.
What to put in your email
A complete first email is the quickest route to a solved problem. Here is what helps, by situation.
| You are writing about | Please include | Good subject line |
|---|---|---|
| Fixing a name, grade, size, colour or address on a new order | Order number, the item, the wrong detail and the correct one, typed exactly as it should appear | Change order 1234 |
| Cancelling a new order | Order number and whether you want the whole order or one item cancelled | Cancel order 1234 |
| A parcel that has not arrived | Order number, the delivery address, and the day you need it for if there is one | Where is order 1234 |
| An item that arrived damaged | Order number, a clear photo of the damage and one of the packaging | Damaged item, order 1234 |
| A wrong item, wrong size or wrong print | Order number, a photo of what arrived, and what you expected | Wrong item, order 1234 |
| Starting a return or exchange | Order number, which item, and whether you would like a refund, an exchange or store credit | Return, order 1234 |
| A refund you are waiting for | Order number and the date you posted the return | Refund question, order 1234 |
| A question before you buy | The product name and your question. No order number needed. | Question about the name plate tee |
| A team or class order | How many pieces, which design, and the day it is for | Team order question |
About photos
For damage or a wrong print, a photo usually settles the matter in one exchange. Phone photos are fine. Lay the item flat in daylight and include the whole print in at least one picture. Please keep students, name badges and anything showing your school out of the frame. Photos you email us are deleted 30 days after delivery of the related order.
Where to find your order number
It is in the subject line and the first lines of your order confirmation email. If you created an account, it is also listed under My Account. If you cannot find it, send the email address you ordered with and the approximate date instead, and we will look it up.
Check here first: the page that already has your answer
Many questions are answered on a page you can read right now, without waiting for us. This table points you to the right one.
| Your question | Quick answer | Read more |
|---|---|---|
| Where is my order? | Orders take 1-3 business days to make and 7-14 business days to travel | Order Tracking |
| Will it arrive before my day? | Count back 17 business days from your day. It is an estimate, not a guarantee. | Shipping & Delivery |
| Can I change the name, grade or size? | Yes, within 24 hours of ordering | Cancel or Change an Order |
| Can I return a personalised item? | Yes. 60 days from delivery, every product, with a free return label | Returns & Exchanges Policy |
| When do I get my money back? | Within 7 days of the return reaching us | Refund Policy |
| Which size should I pick? | Adult S to 5XL. The guide explains how to choose between two sizes. | Size Guide |
| How do I pay? | The page explains how payment works at checkout | Payment Methods |
| Do you ship to my country? | United States, Canada, Australia and New Zealand only. Shipping is free. | Shipping & Delivery |
| Something else | Twenty-odd short answers in one place | FAQs and Help Center |
When time matters: the 24-hour window
One kind of email cannot wait, and that is a correction to an order you have just placed. Because each item is made after it is ordered, changes are possible within 24 hours of ordering. That covers a misspelled name, a wrong grade line, a size, a colour, the delivery address, or cancelling altogether.
A typical case: a new teacher orders a first day tee on Sunday night with “Second Grade” on it. On Monday morning the principal moves her to third. She emails that same morning with her order number and the new grade, well inside the window, and the grade line is changed.
To make a change email easy to act on:
- Put “Change order” and your order number in the subject line.
- Say which item, if the order has more than one.
- Type the corrected text exactly as it should be printed, capitals and punctuation included.
- Send it from the email address you ordered with if you can.
After the 24 hours have passed, an order can no longer be changed. The 60-day return right still applies once it arrives, to personalised items as well.
Team orders, class gifts and questions before you buy
You do not need our permission to place a team order. Add each size to the cart and check out. Every tee and sweatshirt comes in adult S to 5XL, shipping is free whatever the number of pieces, and there is no minimum. Still, some people like to ask first, and you are welcome to. Useful things to tell us:
- the design and the garment type, or the mix, such as four tees and two sweatshirts;
- how many pieces;
- the day it is for, so we can tell you honestly whether the usual estimate fits.
We do not currently publish quantity discounts. If you are a room parent collecting for a class gift, the teacher bag is where most people start. One tip from experience: ask a colleague how the teacher writes her own name before you type it, since we print exactly what you type.
We are also happy to answer questions about a product that the page does not cover. If we do not know something for certain, for example a detail of a material, we will say that we do not know yet. We will not guess.
Three example emails that can be answered in one reply
If you are unsure how much to write, these examples show the level of detail that works. None of them is longer than a sticky note.
The exchange
“Order 1234. The crewneck sweatshirt in L is roomier than I expected. Could I exchange it for an M in the same colour? Delivered last Tuesday.” This email names the order, the item, both sizes and the delivery day, so the reply can go straight to the free return label and the next step.
The wrong grade line
“Order 1301. I ordered the 100th day tee with Kindergarten and the one that arrived says First Grade. Photo attached, with the packing label.” The photo and the order line together show what happened, and nobody has to ask a follow-up question.
The question before a class gift
“I am the room parent for a fourth grade class. We want the tote and the tumbler with the teacher’s name for the last day of school, which is 12 June. If I order this weekend, does the usual estimate fit?” Because the date is in the email, we can count the business days with you and give a straight answer, without promising a delivery date we cannot control.
What happens after you write
- Your email arrives in the support inbox. You do not need to send it twice. A second email about the same order can slow things down, because the two threads have to be matched up.
- A person reads it and replies within 24 hours on business days. Saturdays, Sundays and public holidays are not business days.
- If we need something, such as a photo or the order number, the reply asks for it.
- We agree the next step with you. Depending on the case that may be a change to the order, a free return label, a refund or store credit, or simply an answer.
If 24 business hours have passed with no reply, check your spam or junk folder first. School email systems in particular filter outside senders quite strictly. If you wrote from a school address, consider writing again from a personal one.
Writing from Canada, Australia or New Zealand
Everything on this page applies to you in the same way. Replies are sent on United States business days, so with the time difference an answer may reach an Australian or New Zealand inbox overnight. Use the words you normally use. “Year 3”, “Prep” and “New Entrants” make sense to us, and the grade field on personalised items is free text for that reason.
Business details and postal address
Teach Tee
2109 Crown View Way
Oceanside, CA 92056
US
Email: support@teachtee.shop
The postal address is for written correspondence, including formal notices under our Terms of Service or our DMCA page. Please do not post a return to this address without emailing first. Returns start with an email so we can send you the free return label and tell you where the parcel should go.
Keeping your details safe
- We never ask for a full card number, a security code, a bank login or an account password, by email or anywhere else.
- Genuine emails from us come from an address ending in @teachtee.shop.
- If a message in our name asks for payment details or sends you to an unfamiliar site, do not reply. Forward it to support@teachtee.shop.
- We use what you send us only to handle your request. The Privacy Policy explains this in full.
Ready to write?
Email support@teachtee.shop, or open the Submit Ticket page and pick your topic to start an email with the subject line already filled in. Either way it reaches the same inbox, and you will hear back within 24 hours on business days.