Help Center

Last updated: 14 November 2026

Think of this page as the front office. You walk in with a question, and we point you down the right hallway. Every support page on Teach Tee is linked from here, sorted by the kind of problem you have, with a short summary so you know what you will find before you click. If nothing here fits, email support@teachtee.shop. Email is our only support channel, and we reply within 24 hours on business days.

Quick answers

These five questions make up most of our inbox. The short answers are below. The linked pages hold the detail.

1. When should I order for a fixed day? Count back 17 business days from the day you need it: 3 to make the order and 14 to travel, the longest estimate we give. It is an estimate, never a promise. The order-by table counts for you.
2. Can I fix a name, grade, size or address? Yes, within 24 hours of ordering. Email us with the order number. See Cancel or Change an Order.
3. Can I return something personalised? Yes. Every product can come back within 60 days of delivery for any reason, with a free return label. See Returns & Exchanges.
4. How fast is the refund? Within 7 days of our receiving the return, to the original payment method, or as store credit that never expires. See the Refund Policy.
5. Where is my order? Look it up with your order number and billing email on Order Tracking.

Orders

Everything we sell is made after you order it, so an order moves through a few clear stages: placed, being made, on its way, delivered. For the first 24 hours it can still be changed or cancelled. After that it may already be in production, and the way to undo it is a return.

A common case: a new teacher orders the name tee in July, then learns in August that she has been moved from second grade to fourth. If the order is less than 24 hours old, we change the grade line. If it is older, she can return the tee within 60 days of delivery and order the right one.

• Cancel or Change an Order: what can be changed, how to ask, and what happens after the 24 hours.
• Order Tracking: the look-up form, what each order status means and what to do at each stage.
• Submit a Ticket: ready-made email subject lines, so your message reaches us with everything we need the first time.

Shipping and delivery

We ship free to the United States, Canada, Australia and New Zealand, with no minimum and no code, and nowhere else at the moment. Orders ship from the USA. Making takes 1-3 business days. Transit takes 7-14 business days to all four countries. Together that is about 8 to 17 business days.

Because the first day, the 100th day and the last day do not move for a late parcel, we would rather you plan with the longest number. A third grade team with a first day on a Monday in mid-August should have the order placed in the third week of July.

• Shipping & Delivery: timing, cost, countries, address problems, and what to do if a parcel is late.
• Order Tracking: how to check progress yourself before you write to us.

Sales tax is not collected at checkout. Import duties and taxes for Canada, Australia and New Zealand depend on the destination country and are not part of our price.

Returns and exchanges

You have 60 days from delivery to return any product for any reason. That includes the personalised tee, tote and tumbler, and it includes plain change of mind. We send a free return label. There is no restocking fee.

The most common return is a size swap. A music teacher orders an M, finds she would rather have room for a long-sleeve layer under it, and wants an L. She emails us, we send the label, and the returns page explains how the swap runs from there.

• Returns & Exchanges Policy: who can return, how to start, the label, exchanges for size or colour, and items that arrive damaged or wrong.
• Size Guide: how to choose a size so you are less likely to need a swap.

Refunds

Refunds go back to the original payment method within 7 days of our receiving the return. You can ask for store credit instead. Store credit never expires. Shipping was free, so there is no shipping charge to work out.

• Refund Policy: when a refund is due, how it is paid, store credit, and what to do if the money has not appeared.
• Cancel or Change an Order: refunds for orders cancelled inside the 24 hours.

If a refund seems late, send us the order number and the date you posted the return. Your bank or payment provider may take extra time to show the money on a statement after we send it. That part is outside our hands, and we will tell you the date we sent it.

Payments

Prices are in US dollars. The payment options you can use are the ones shown at checkout when you place the order.

• Payment Methods: how paying works, what happens if a payment fails, and how a room parent can pay for a class gift.
• Terms of Service: the rules of buying from us, including prices, errors and governing law, which is the State of California.

Products and sizing

We sell printed teacher tees and crewneck sweatshirts in adult S, M, L, XL, 2XL, 3XL, 4XL and 5XL, plus tote bags, tumblers and one tote and tumbler gift set. Everything is printed. Three products take a name and a grade or role that you type. Three finished designs let you pick a grade line from a list, Pre-K to Fifth Grade, and one lets you pick a specials line: Art, Music, PE or Library.

The store is laid out like a school. You can shop by the three days, First Day, 100th Day and Last Day. You can walk through a grade door or the Specials & Staff door. Or you can shop by item: tees, sweatshirts and the teacher bag.

• Size Guide: how to compare with a shirt you own, how to pick between two sizes, and how a grade team collects sizes without a reply-all thread.
• FAQs: short answers on spelling, grade lines, team orders, totes and tumblers.
• Intellectual Property Policy: why we do not print school names, mascots, logos or characters, and how our own designs are protected.

About personalisation: we do not send a proof. We print exactly what you type. The live preview on the product page is the check, so read it before you add the item to the cart.

Account and privacy

You do not need to sign in to look up an order. The order number and billing email are enough. If you have an account, My account lists your orders and saved addresses.

• Privacy Policy: what we collect when you order, why, who handles it and how to ask us to correct or delete it. Photos you email us for a damage claim are deleted 30 days after delivery of the related order.
• Terms of Service: your account, acceptable use and the agreement between us.
• DMCA: how to send a copyright notice if you believe something on this site copies your work.

Which page answers what

Help by who you are

You are ordering for yourself

Pick the day or the grade door, choose your size and, on personalised items, type your name and grade. Read the live preview once. If you are unsure of the size, the Size Guide takes five minutes and a shirt from your own drawer.

You are ordering for a grade team

Collect every size in writing before you open the cart, then add the design once per teacher. One order means one order number to track, although a mixed order can travel in more than one parcel. If a teammate’s size is wrong when the shirts arrive, she has 60 days and a free label, and the rest of the team keeps theirs. Team questions are answered in the FAQs.

You are a room parent buying a class gift

Start in the teacher bag. Confirm how the teacher writes her name, Mrs., Ms. or Miss, and her grade, before you type them, because we print exactly what you type. Count back 17 business days from the last day of school or from the day the class plans to hand the gift over. If the gift goes to your home address first, you can check it before it is wrapped.

You teach in Australia or New Zealand

Shipping is free to you as well, with the same 7-14 business days in transit. Your first day, 100th day and last day fall in different months, so follow the day and not the month. On the personalised items you can type Year 3, Prep, Foundation or New Entrants in the “Grade or role” field.

Before you email us

A message with the right details gets a full answer in one reply. A message without them usually needs two. Please include what applies:

• Your order number, in the subject line if you can.
• The email address you used at checkout, if you are writing from a different one.
• For a change: the exact new text, size, colour or address, typed the way it should appear.
• For damage or a wrong item: one or two photos and a sentence saying what is wrong.
• For a team order: which shirt in the order the question is about. “The 2XL” is enough.

The Submit a Ticket page has links that open an email with the subject already filled in for each of these.

What we cannot do

It saves time to say this up front.

• We cannot promise delivery by a date. We give the honest range and the order-by rule.
• We cannot change an order after 24 hours. The return window covers you after that.
• We cannot send a proof before printing. The live preview is the check.
• We cannot print school or district names, mascots, logos, characters or brand names.
• We cannot ship outside the United States, Canada, Australia and New Zealand.
• We cannot take calls or chats. Support is by email only.

Contact us

Email support@teachtee.shop. We reply within 24 hours on business days. A message sent on a Friday afternoon or over a weekend is answered on the next business day.

Teach Tee, 2109 Crown View Way, Oceanside, CA 92056, US. This is our business address. Please do not post returns to it without emailing us first, because we send you a return label and instructions for where the parcel should go.

If you would rather read than write, start with the FAQs. If you are here to shop after all, the hallway begins on the shop page.