Terms of Service
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These Terms of Service (the “Terms”) are the rules for using teachtee.shop and for buying from Teach Tee. They are written the way we would explain them to a colleague at the classroom door: what you can expect from us, what we ask of you, and where the edges are. By using the site or placing an order you agree to these Terms and to the policy pages they point to. Nothing here takes away a right that consumer protection law gives you and that cannot be signed away. If any line is unclear, email support@teachtee.shop and we will reply within 24 hours on business days.
The short version
- Who we are: Teach Tee, 2109 Crown View Way, Oceanside, CA 92056, US. Support is by email only.
- What we sell: printed teacher tees and crewneck sweatshirts in adult sizes S to 5XL, tote bags, tumblers and one tote and tumbler gift set. Every item is made after it is ordered.
- Prices: shown in US dollars (USD). Shipping is free to the United States, Canada, Australia and New Zealand, with no minimum and no code.
- Timing: 1-3 business days to make, then 7-14 business days in transit. These are estimates, not a guarantee of a delivery date.
- Changes: you can cancel or change an order within 24 hours of placing it.
- Returns: 60 days from delivery, every product, any reason, personalised items included, with a free return label.
- Refunds: sent within 7 days of the return reaching us, to the original payment method, or as store credit that never expires if you prefer.
- Law: the State of California, USA.
1. Who these Terms are between
“We”, “us” and “Teach Tee” mean the store that runs teachtee.shop. “You” means the person browsing the site or placing an order: a teacher buying for herself, a grade team lead ordering for six, a para, a room parent, or anyone else. If you order on behalf of a group, for example you collect sizes from your second grade team and place one order, you are the customer for that order. You confirm that the others have agreed to what you ordered, and we deal with you about changes, returns and refunds.
You must be old enough to form a binding contract where you live, or have the permission of a parent or guardian. Our products are adult sizes and the site is not aimed at children.
2. Using the site
You may browse the site and buy from it for personal use, for a grade team, or as a gift. A grade team ordering matching shirts for the 100th day is ordinary personal use. Buying our products to resell them, or copying our designs to print elsewhere, is not allowed without our written permission.
If you create an account, keep the password to yourself and tell us quickly if you think someone else has used it. You are responsible for orders placed through your account until you tell us there is a problem. You can also check out without an account.
We work to keep the site running, but we do not promise it will be available every minute or free of every error. We may change, pause or remove parts of the site, including products and collections, at any time. A change never alters an order you have already placed.
3. What we sell and how it is described
Everything in the store is printed after you order it. Nothing is embroidered, engraved or sewn on, and we describe items as printed for that reason. We write each product page as plainly as we can: what the item is, which sizes and colours it comes in, and what text or design goes on it.
A few honest limits apply to any store that sells online:
- Colour on screens. A shirt colour can look slightly lighter or darker on your phone than on your laptop, and different again in classroom light.
- Preview images. Some product pictures are digital previews of the design on the item. The printed result follows the design, but placement can differ slightly between sizes.
- Fit. Sizes are adult S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Our Size Guide explains how to choose between two sizes. It is guidance, and how a garment sits on you is personal.
If what arrives is materially different from what the product page described, tell us. That is covered by our Returns & Exchanges Policy and our Refund Policy.
4. Personalised items and the text you type
Three of our products are personalised with a name and a grade or role. You type both on the product page and a live preview shows the text on the item. There is no proof step after checkout: we print exactly what you type, including capitals, spacing and punctuation. If you type “Mrs Brown” without the full stop, that is what is printed. Please read the preview before you add the item to your cart.
The grade or role field is free text, so “Year 3”, “Prep”, “Art” or “Front Office” all work. Three finished designs also come with a grade line you pick from a list, and one with a specials line.
By typing text for us to print, you confirm that:
- you have the right to use it, and it is not someone else’s trademark, logo wording, slogan or protected character name;
- it is not hateful, harassing, sexually explicit, threatening or unlawful;
- it does not present the item as official school, district or team merchandise.
We may decline to print text that breaks these points. If we do, we email you and you can change the text or cancel that item for a full refund. Spotted a typo yourself? You have 24 hours from ordering to correct it, as set out in Cancel or Change an Order. After that window the 60-day return right still applies to personalised items.
5. Prices, shipping cost and tax
Prices are in US dollars. If your bank account or card is in another currency, your bank or payment provider sets the exchange rate and may add its own fee. We do not control or receive that fee.
Shipping is free on every order to the United States, Canada, Australia and New Zealand. There is no minimum spend and no code to enter. We do not ship to other countries, and checkout does not offer them.
Sales tax is not collected at checkout. The total you see before you pay is the total we charge. For orders sent to Canada, Australia or New Zealand, import duties or taxes depend on the destination country. They are not part of our price and we cannot tell you in advance whether any will apply to your parcel.
We may change a price at any time, but never for an order already placed. If a product is listed at a price that is plainly a mistake, we will email you before making it. You can then choose to go ahead at the correct price or cancel for a full refund.
6. Placing an order and when the contract starts
When you press the order button you are making an offer to buy. The contract starts when we send the order confirmation email. Please read that email when it arrives: it lists sizes, colours and any name and grade you typed. It is the easiest moment to catch a mistake, and you are still inside the 24-hour change window.
We may decline or cancel an order when we suspect fraud, when the address is outside the four countries we ship to, when the text to be printed breaks section 4, or when the order breaks these Terms in another way. If we cancel an order you have paid for, we refund it in full.
7. Payment
You agree to pay the total shown at checkout using a method offered there at the time you order. Our Payment Methods page explains how paying works. Payment details are handled by the payment provider, not stored by us, and we never ask for card numbers or passwords by email. If someone emails you in our name asking for those, do not reply, and forward the message to support@teachtee.shop.
8. Making time, delivery and estimates
Each order takes 1-3 business days to make and then 7-14 business days to travel, to all four countries alike. That is roughly 8 to 17 business days in total. Orders ship from the USA.
These numbers are estimates. We know that most of what we sell is worn on a fixed day, such as the first day of school, the 100th day or the last day, and we publish an order-by rule to help: count back 17 business days from your day. Following that rule gives you the best chance. It is not a promise that a parcel arrives on or before a certain date, and we do not offer a delivery-date guarantee. If a parcel is late or seems lost, email us and we will help and agree the next step with you. The full picture is in Shipping & Delivery.
You are responsible for giving us a complete and correct delivery address. Many teachers ship to school; if you do, check that the office accepts parcels and that someone is there during breaks. Address corrections are possible within 24 hours of ordering.
9. Cancelling, returning and refunds
These Terms include our policy pages. In summary:
| Situation | What applies | Where it is explained |
|---|---|---|
| You want to cancel, or change a size, colour, name, grade or address | Possible within 24 hours of ordering | Cancel or Change an Order |
| You want to send something back, for any reason | 60 days from delivery, every product, free return label, no restocking fee | Returns & Exchanges Policy |
| You are waiting for money back | Refund within 7 days of the return reaching us, to the original payment method, or store credit that never expires | Refund Policy |
| Something arrived damaged or wrong | Email us with your order number and a photo and we will help | Contact Us |
If a policy page and these Terms ever seem to say different things about returns, refunds, shipping or cancellation, the policy page for that topic applies.
10. Reviews and anything else you send us
Product reviews on the site can be left by verified buyers only. If you write one, it must be your honest experience, lawful, and your own words and pictures. Please do not include children’s faces, school names or other people’s personal details in a review photo. You give us a non-exclusive, royalty-free permission to show your review on the site. We may remove a review that is misleading, abusive, off-topic or that infringes someone’s rights. We do not write reviews ourselves and we do not pay for them.
If you send us an idea for a design, such as a 100th day pun the whole hallway loves, we may use it freely and without payment. We will not publish your name or personal details without asking.
11. Our content and designs
The Teach Tee name and logo, our designs, product pictures, illustrations and the text of this site belong to Teach Tee or are used with permission. You are welcome to share links to our pages. You may not copy our designs or pictures to sell, print or post as your own. Our Intellectual Property Policy sets out what is allowed, and our DMCA page explains how to report a copyright concern.
Teach Tee is an independent store. It is not connected with, sponsored by or approved by any school, district, parent organisation or education company, and our products are not official school spirit wear.
12. What you agree not to do
- Break, probe or overload the site’s security or servers.
- Scrape or bulk-download content with automated tools, apart from normal search engine indexing.
- Place orders with false details or with a payment method you are not allowed to use.
- Use the personalisation fields to print unlawful, hateful or infringing text.
- Pretend to be Teach Tee, or suggest we endorse you, your school or your group.
- Use the site for any purpose the law forbids.
If you do any of these we may cancel orders, close your account and, where needed, report the matter to the right authority.
13. Disclaimers and limits on our liability
We provide the site and our products with reasonable care. To the extent the law allows, we make no further promises beyond what is written on the site and in our policies. In particular, we do not promise that an item will suit a particular school’s dress code or a particular event. Dress codes differ by school and district, and choosing what is suitable for yours is your decision.
To the extent the law allows, we are not liable for indirect or consequential losses, for example the cost of a different outfit bought because a parcel arrived after your event. Our total liability for any order is limited to the amount you paid for that order. These limits do not apply to liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence. They do not reduce your statutory consumer rights or your rights under our 60-day returns policy.
14. Events outside our control
Sometimes things happen that neither of us can prevent: severe weather, carrier disruption, a public emergency, a failure at a supplier or a network outage. If such an event delays your order, we will tell you when we know and you may cancel for a full refund if the item has not yet shipped. If it has shipped, the returns policy applies as usual.
15. Governing law and how we settle problems
These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-law rules. If you live outside California, including in Canada, Australia or New Zealand, you keep any mandatory consumer protections that the law of your home gives you.
Please email us first if something has gone wrong. Nearly every problem a store like ours meets, such as a wrong size, a late parcel or a misspelled name, is settled by email without any formality. If a dispute cannot be settled that way, it will be handled by the courts that have jurisdiction under California law, unless the law where you live gives you the right to bring it elsewhere.
16. Changes to these Terms
We may update these Terms, for example when we add a product type or when a payment method is added. The date at the top shows the latest change. The version in force when you placed your order applies to that order. If one part of these Terms is found to be unenforceable, the rest stays in effect. If we do not enforce a term on one occasion, we may still enforce it later.
17. Contact
Questions about these Terms go to support@teachtee.shop. We reply within 24 hours on business days. You can also write to Teach Tee, 2109 Crown View Way, Oceanside, CA 92056, US. Our Contact Us page lists what to include so we can answer in one reply, and our Privacy Policy explains what we do with the details you give us.