Submit Ticket
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A support ticket at Teach Tee is an email with a clear subject line. There is no form to fill in and no account to create. Pick your topic below, tap the link, and your email app opens a new message to support@teachtee.shop with the subject already written. Add your order number and a few lines, press send, and a person replies within 24 hours on business days. The rest of this page shows what to write for each topic so the first reply can be the one that solves it.
Pick your topic
Each link starts an email with the right subject. Replace the words “order number” in the subject with your own number if you have one.
| Topic | Use it when | Start the email |
|---|---|---|
| Change an order | You ordered less than 24 hours ago and need to fix a name, grade, size, colour or address | Open a change ticket |
| Cancel an order | You ordered less than 24 hours ago and want to cancel all or part of it | Open a cancel ticket |
| Where is my order | The estimated time has passed, or your day is close and you want an update | Open a delivery ticket |
| Damaged on arrival | The item or its print arrived damaged | Open a damage ticket |
| Wrong item or wrong print | The size, colour, design, name or grade is not what you ordered | Open a wrong-item ticket |
| Return or exchange | You want to send something back within 60 days of delivery, for any reason | Open a return ticket |
| Refund question | You have sent a return and want to know about the money | Open a refund ticket |
| Size or product question | You have not ordered yet and want to check something | Open a product ticket |
| Team order or class gift | You are ordering for a grade team or collecting for a gift and want to ask first | Open a team ticket |
| Account or privacy | You cannot log in, or you have a question about your personal data | Open an account ticket |
| Something else | None of the above fits | Open a general ticket |
If a link does not open your email app, which can happen on a shared classroom computer, simply write to support@teachtee.shop from any email account and type the topic as your subject.
What every ticket needs
Three details let us find your order without writing back to ask:
- Your order number. It is in the subject and opening lines of your order confirmation email, and under My Account if you have one.
- The email address you ordered with, if you are writing from a different one. Teachers often order from a personal address and write from a school one, or the other way round.
- One or two sentences on what you need. “Please change the grade on the name plate tee from Second Grade to Third Grade” is perfect.
No order number yet, because you are asking before you buy? Then the product name is enough.
What to write, topic by topic
Change an order
Changes are possible within 24 hours of ordering, so send this ticket as soon as you notice. Tell us the item, the detail that is wrong and the detail that is right. For a name or grade, type the corrected text exactly as it should be printed, with capitals and punctuation, because we print exactly what you type. Example: “Order 1234, tote bag. Name should read Ms. Alvarez, not Mrs. Alvarez. Grade stays Kindergarten.” The full rules are in Cancel or Change an Order.
Cancel an order
The same 24-hour window applies. Say whether you want the whole order cancelled or only one item. If a teammate has dropped out of a team order, tell us which size and garment to remove and the rest carries on.
Where is my order
Before opening this ticket, count the business days since you ordered. Making takes 1-3 business days and transit 7-14 business days, about 8 to 17 business days in total. If you are inside that range, the parcel is most likely on its way, and Order Tracking explains how to check. If the range has passed, or your day is close and you are worried, send the ticket. Include the delivery address on the order and the date you need it for. If the parcel went to school, mention whether the office was open that week. We will help and agree the next step with you.
Damaged on arrival
We are sorry when this happens. Attach two photos: one showing the damage clearly, one showing the packaging as it arrived. For a print fault, lay the garment flat in daylight and include the whole print. Tell us what you would prefer, and we will reply with how we can put it right. Please hold on to the item and the packaging until you hear from us, because we will let you know what happens with them.
Wrong item or wrong print
Attach a photo of what arrived, with the size label visible for a size problem. Then tell us what you expected. It helps to copy the line from your order confirmation, for example “Ordered: 100th day tee, XL, First Grade. Received: Fourth Grade.” If the print matches what was typed at checkout and the mistake was in the typing, you can still return the item within 60 days. Use the return ticket instead.
Return or exchange
You can return any product within 60 days of delivery, for any reason, personalised items included. Tell us the item and whether you would like a refund to your original payment method, an exchange for another size or colour, or store credit that never expires. We reply with a free return label and instructions. The label is free for a change of mind as well, and there is no restocking fee. A PE teacher who ordered an L and wishes she had the XL would write: “Order 1234, field day tee, L. Please exchange for XL.” The process is described step by step in the Returns & Exchanges Policy.
Refund question
Refunds are sent within 7 days of the return reaching us, to the original payment method. If you posted a return and want to check on it, give us the order number and the date you sent the parcel. Your bank or payment provider may take additional time to show the money in your account, which is outside our control. See the Refund Policy for more.
Size or product question
Name the product and ask away. For sizing, tell us what you usually wear and how you like a tee to sit, loose or closer. The Size Guide explains how to choose between two sizes and is worth a look first. If you ask about a detail we cannot confirm, we will tell you we do not know yet. We will not guess.
Team order or class gift
Tell us the design, the garment mix, the number of pieces and the day it is for. There is no minimum and shipping is free however many pieces you order, so you can also just place the order. For a class gift, tell us if you are unsure how the teacher’s name should be written, and we will remind you to check, since nothing is proofed after checkout.
Account or privacy
For login trouble, tell us the email address on the account. Never send your password. For a privacy request, such as asking what personal data we hold or asking us to delete it, say so in a sentence and we will follow the steps in our Privacy Policy.
Please never send these
- Full card numbers, expiry dates or security codes.
- Bank logins or account passwords, including your Teach Tee password.
- Photos that show students’ faces, name badges, or documents with personal information about other people.
We do not need any of these to help you, and we will never ask for them. If an email in our name does ask, it is not from us. Forward it to support@teachtee.shop and delete it. Photos you send for a damage or wrong-item ticket are deleted 30 days after delivery of the related order.
What happens after you press send
| Step | What happens | When |
|---|---|---|
| 1. Sent | Your email arrives in the support inbox. There is no automatic ticket number; your order number is the reference. | Straight away |
| 2. Read | A person reads it and looks up the order | Within 24 hours on business days |
| 3. Reply | You get an answer, or a request for the one thing that is missing, such as a photo | Within 24 hours on business days |
| 4. Next step | We agree the outcome with you: a change, a return label, a refund, store credit, or an answer to your question | In the same email thread |
| 5. Closed | The thread ends when you have what you need. Reply to it any time to reopen the conversation. | When you are satisfied |
Business days are Monday to Friday, not counting public holidays. A ticket sent on Saturday morning is read on Monday.
Tips that make a ticket faster
- One ticket per order. Keep replying in the same thread. A second email about the same order has to be matched to the first and that slows things down.
- Keep the order number in the subject. It is the first thing we look for.
- Type printed text exactly. For name and grade corrections, write it the way it should appear on the item.
- Attach photos to the first email for damage and wrong-item tickets.
- Mention your day. If the order is for the first day, the 100th day or the last day, tell us the date. We cannot promise a delivery date, but knowing it helps us give you a straight answer.
- Check your spam folder if no reply has come after 24 business hours. School email systems often filter outside senders, so a personal address can be more reliable.
A ticket you can copy
If a blank email is the hard part, borrow this outline and fill in the gaps. It works for every topic on this page.
- Subject: the topic and your order number, for example “Return or exchange – 1234”.
- Line one: the item you are writing about, with its size and colour.
- Line two: what happened, or what you would like to change, in one sentence.
- Line three: what you would like us to do, such as an exchange for another size, a refund, store credit or simply an answer.
- Line four: the date of your day, if the order is for the first day, the 100th day, the last day or another fixed occasion.
- Attachments: photos, for damage and wrong-item tickets only.
That is the whole ticket. A kindergarten team lead who wants to swap two sweatshirts for tees a few hours after ordering can say so in these few lines, and nothing has to be asked twice.
Do you need a ticket at all?
Some answers are already written down. The FAQs cover the short questions, the Help Center sorts everything by topic, and Shipping & Delivery explains the order-by rule: count back 17 business days from your day. If you have read those and still have a question, that is exactly what a ticket is for.
Other ways to reach us
Email is our only support channel. There is no phone line, live chat or social media account. For formal written correspondence you can post a letter to Teach Tee, 2109 Crown View Way, Oceanside, CA 92056, US, but please do not send returns there without emailing first. Our Contact Us page has the full details.
Ready? Write to support@teachtee.shop and we will take it from there.