FAQs

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These are the questions teachers, paras and room parents ask us most, answered the way a colleague down the hall would answer them: plainly, with the real numbers. Every answer here matches our policy pages. If two pages ever seem to disagree, the policy page is the one that counts, and we would like to hear about it at support@teachtee.shop so we can fix the wording. We reply within 24 hours on business days.

The three days and when to order

Why is the store built around three days?

Because the school year has three days when a grade team usually wants to dress alike: the first day, the 100th day and the last day. Each of those days has its own collection, First Day, 100th Day and Last Day, and each one carries the same plain order-by note. You do not have to shop by day. You can also walk in through a grade door or shop by item, and you will reach the same shirts.

How do I work out my order-by date?

Count back 17 business days from the day you need it. That is 3 business days to make the order plus 14 business days to travel, which is the longest estimate we give. Skip Saturdays and Sundays when you count. The order-by table on the home page does the counting for you. It is an estimate, not a guarantee, so if your day is fixed, ordering a week earlier than the table says is the calm choice.

The 100th day is in early February here. When should our kinder team order?

Take your district’s 100th day and count back 17 business days. For a 100th day in the first week of February, that puts you in the second week of January. Snow days move the 100th day later, never earlier, so a January order still works if school closes for weather. The full timing is on the Shipping & Delivery page.

Can you promise it arrives before my first day?

No, and we would rather say so than let you plan around a promise we cannot keep. We make each order in 1-3 business days and it travels for 7-14 business days. Most of what happens in transit is outside our hands. What we can do is tell you the honest range, show you the order-by date and answer quickly if a parcel looks stuck.

Is there a rush option?

There is one shipping method at checkout: free shipping, with the timing above. We do not sell a faster service at the moment. If your day is closer than 17 business days, email us before you order and we will tell you plainly whether it looks realistic.

Grade teams and mixed sizes

Our first grade team has six teachers. Can each of us pick a different size?

Yes. Add the same design to the cart once per teacher, each time in her size. Adult sizes run S, M, L, XL, 2XL, 3XL, 4XL and 5XL on every tee and crewneck sweatshirt, so one design covers the whole team. There is no minimum and no team form to fill in. The cart is the sign-up sheet.

Two of us want the sweatshirt instead of the tee. Does that still match?

Several designs are sold as a tee and others as a crewneck sweatshirt, and the collections for each day hold both. Look in Teacher Tees and Teacher Sweatshirts and compare the designs side by side before the team decides. If an exact design is not offered on both garments, the product page shows only the garment it comes on.

Should one person order for the team, or should everyone order alone?

Either works. One order is easier to track, because the whole team shares one order number and the parcel goes to one address. Separate orders are easier when everyone pays for her own shirt or wants it sent home. If you order together, collect sizes in writing first. The Size Guide has a short routine for that.

A teammate moved from third grade to fifth over the summer. Can we reorder just hers?

Yes. Designs with a grade line let you choose the grade from a list, so order one shirt with the new grade. If her old shirt is within 60 days of delivery, she can also return it with our free label. See Returns & Exchanges.

Is there a team discount?

There is no public coupon or bulk price at the moment. The price on the product page is the price for one shirt or for six, and shipping is free either way.

Name and grade spelling

Which products take a name?

Three products are personalised: a tee, a tote bag and a tumbler. Each has two fields on the product page: “Name”, meaning the name your students use, such as Mrs. Brown, and “Grade or role”, such as First Grade or Art. Everything else in the store is a finished design. Three of those finished designs let you pick a grade line from a list, and one lets you pick a specials line.

Will someone check my spelling before it is printed?

No. We do not send a proof. We print exactly what you type, including capitals, spaces and punctuation. The live preview on the product page is your check, so read it once slowly before you add the item to the cart. Room parents ordering for a teacher: confirm the spelling of the last name and whether she uses Mrs., Ms. or Miss.

I typed the wrong name. What now?

If you ordered less than 24 hours ago, email support@teachtee.shop with your order number and the correct text, and we will change it. The steps are on Cancel or Change an Order. After 24 hours the order may already be in production. You can still return a personalised item within 60 days of delivery, for any reason, with a free label.

I do not know my room assignment until August. Can I change the grade later?

You can change it within 24 hours of ordering. After that we cannot hold an order open while assignments are decided. If the calendar allows, wait for the assignment and then count back 17 business days from your first day.

Can I add my school name, mascot or a logo?

No. There is no upload field, and we do not print school names, district names, mascots or logos. The fields are for a teacher’s name and her grade or role. Our reasons are on the Intellectual Property Policy page.

Sizes S to 5XL

What sizes do the tees and sweatshirts come in?

Adult S, M, L, XL, 2XL, 3XL, 4XL and 5XL, on every tee and every crewneck sweatshirt. We do not sell youth or student sizes.

Where is the measurement chart?

We have not published one yet, because we only want to print measurements we have confirmed. Until then the Size Guide explains how to compare with a shirt you already own and how to choose between two sizes. If the size is wrong when it arrives, you have 60 days and a free return label.

I am between L and XL. Which one?

Think about how you will wear it at school. If it goes over a long-sleeve layer on a cold spirit day, or you like room to reach the top of the whiteboard, choose the larger size. If you tuck it in or wear it under a cardigan, choose the smaller one. A size swap within 60 days costs you nothing in postage.

Totes, tumblers and the gift set

What is “the teacher bag”?

It is our name for the things a teacher carries in every morning: the tote and the tumbler. The Teacher Bag collection holds the tote bags, the tumblers and one gift set that pairs a tote with a tumbler.

Do totes and tumblers have sizes?

No. Each is sold in one size, so there is nothing to choose except the design, and on the personalised ones the name and grade. We have not published dimensions or capacity yet. Email us if you need to know whether something specific fits.

Our class is chipping in for an end-of-year gift. What do room parents usually pick?

The personalised tote and tumbler with the teacher’s name and grade, or the gift set. Order them in one cart so they arrive together, and count back 17 business days from the last day of school. A handwritten note from the class is not something we sell, and teachers tell us it is the part they keep.

Is the tumbler dishwasher safe? How long does it keep drinks hot or cold?

We do not make care or temperature claims we have not confirmed, so we will not answer that with a number here. Email us and we will tell you what we know for the exact item.

Shipping

Where do you ship, and what does it cost?

We ship to the United States, Canada, Australia and New Zealand. Shipping is free on every order to those four countries, with no minimum and no code. Orders ship from the USA. We do not ship anywhere else at the moment.

How long does an order take?

1-3 business days to make, then 7-14 business days in transit, to all four countries. That is about 8 to 17 business days from order to delivery. Details are on Shipping & Delivery.

Will I pay customs duties in Canada, Australia or New Zealand?

Duties and import taxes depend on the destination country and are not part of our price. We also do not collect sales tax at checkout. If you are unsure, your local customs office is the right place to ask.

My parcel has not arrived. What should I do?

First check the order on Order Tracking. If the full estimated time has passed, about 17 business days from your order, email us with the order number. We will look into it with you and agree the next step.

Returns and refunds

What is the return window?

60 days from delivery, on every product, for any reason. That includes the personalised tee, tote and tumbler. There is no restocking fee.

Who pays to send a return back?

We do. We send a free return label, including when you have simply changed your mind or need a different size. The steps are on Returns & Exchanges.

When will I get my money back?

Within 7 days of our receiving the return, to the original payment method. If you prefer, you can take store credit instead, and it never expires. The Refund Policy explains both.

My item arrived damaged or with the wrong grade line. What do you need from me?

Email us with your order number, a short description and a photo. We will reply within 24 hours on business days and agree how to put it right. Photos you send us are deleted 30 days after delivery of the related order.

Australia and New Zealand: Year 3, Prep and the calendar

We say “Year 3” and “Prep”, not “Third Grade” and “Kindergarten”. Can I have that printed?

On the three personalised products, yes. The “Grade or role” field is free text, so type Year 3, Prep, Foundation or New Entrants exactly as your school writes it. The finished designs with a grade list use the North American names, Pre-K to Fifth Grade, and cannot be reworded.

Our school year starts in late January. Does the store still make sense for us?

Yes. That is why we name the collections by the day and not by the month. Your first day, your 100th day and your last day fall in different months from a school in the United States, and the order-by rule is the same: count back 17 business days.

Payments and your account

How can I pay?

The payment options you can use are the ones shown at checkout when you place the order. We list them on Payment Methods and keep that page in step with the checkout. Prices are in US dollars.

Do I need an account to look up an order?

No. The form on Order Tracking needs only your order number and the billing email you used. If you have an account, your orders are also listed under My account. What we keep about you is described in the Privacy Policy.

Still have a question?

Email support@teachtee.shop. Email is our only support channel, and we reply within 24 hours on business days. If the question is about an order, put the order number in the subject line. The Help Center sorts every support page by topic, and Submit a Ticket gives you ready-made subject lines for the most common requests.