Returns & Exchanges Policy

Last updated: 14 November 2026

You can return anything you buy from Teach Tee within 60 days of delivery, for any reason. That includes the items with a name and a grade printed on them. We send a free return label, and there is no restocking fee. This page explains the process: what can come back, how to start, how to pack it, how a size or colour swap works and what happens when the parcel reaches us. It is about the item and its journey. For the money side, meaning how much comes back, where it goes and when, read the Refund Policy.

What the 60 days mean

The window opens on the day your order is delivered and stays open for 60 days. To use it, you only need to write to us inside those 60 days. If an order came in more than one parcel, each item’s window opens on the day that item arrived.

Sixty days is long on purpose. A teacher who orders in July for an August first day may not open the parcel until the week before school. A room parent who orders a last-day gift in April may not hand it over until June. A gift follows the same rule as any other order: the 60 days are counted from the delivery date, so if you are buying ahead for Teacher Appreciation Week or an end-of-year gift, keep that date in mind and tell the recipient where the item came from.

What you can send back

Everything. Tees, crewneck sweatshirts, totes, tumblers and the tote and tumbler gift set can all be returned. So can the three personalised items, even though the name on them is yours and nobody else’s. Many stores refuse returns on personalised items. We do not.

If you have changed your mind or the fit is off, please send the item back in the state it arrived in where you can: unworn apart from trying it on, unwashed, and not yet used in the classroom. If the item arrived damaged or wrong, send it back in whatever state it is in.

How to start a return

1. Write to us. Email support@teachtee.shop or submit a ticket. Give your order number, the item or items, the reason, and whether you would like a swap, a refund or store credit.
2. Add a photo if something is wrong with the item. One clear picture of the problem is usually enough. A picture of the shipping label helps too, if you still have it.
3. Wait for our reply. We answer within 24 hours on business days with the return instructions and a free return label.
4. Pack and post. Use the label we send. Keep the proof of posting until the return is finished.

Please do not post anything back before you hear from us. A parcel that turns up without a name or an order number attached is slow to match to its owner, and that delays everything that follows.

Packing the return

Fold a tee or sweatshirt and put it in a bag or mailer that closes properly. The original mailer is fine if it survived being opened. A tumbler needs more care on the way back than it did on the way out, because a dented tumbler in a soft bag gets more dented. Use a box, or wrap it in the tote if you are returning the gift set together. Put a slip of paper inside with your order number and your name. That one line saves a day.

If you are returning part of a team order, say three tees out of six, list which ones on the slip: the size, the colour and, for a grade-line design, the grade.

Who pays for return postage

We do, every time. We send a free return label whether the item was damaged, wrong, the wrong size or simply not what you hoped for. You do not pay to send a change-of-mind return back, and there is no restocking fee taken out of the refund.

The label is for the return we agreed by email. If your nearest drop-off point is hard to reach, tell us where you are and we will work out an option with you.

Swapping a size or a colour

Tees and crewneck sweatshirts come in adult sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL. If you land between two sizes and the one you chose is wrong, tell us which size you want instead. Here is how a swap usually runs.

A PE teacher ordered a tee in L for field day. It fits across the shoulders but sits shorter than he likes when he raises his arms, which he does all day. He emails us with his order number and asks for XL. We reply with a return label and confirm the swap. He posts the L back. The XL is made to order like everything else, so it takes 1-3 business days to process and 7-14 business days to travel.

That timing matters. A swap is a new item made from scratch, not one pulled from a shelf, so a swap takes about as long as a first order. If the day you need it for is closer than that, tell us the date when you write. We will give you a straight answer about whether a swap can make it, and you can decide between a swap and a refund knowing that.

You can also swap for a different colour of the same design, a different grade line, or a different item altogether. If the new item costs more or less than the old one, we tell you the difference before anything is charged or refunded. Before you choose a new size, the Size Guide explains how to measure a tee you already own and compare.

Returning a personalised item

Three of our items carry text you type yourself: a name, such as the one your students use, and a grade or role. We print exactly what you type, including capitals and punctuation, and we do not send a proof first. The live preview on the product page is where you check it.

Mistakes still happen. A room parent types “Mrs. Browne” on a tote and tumbler for the last day and learns a week later that there is no “e”. Here is what she can do.

• Within 24 hours of ordering: email us the correct spelling. We change it before the item is made. See Cancel or Change an Order.
• After that: the item may already be made. She can still return it within 60 days of delivery, with a free label, for a refund, store credit or a corrected item made to order.

The same applies when the mistake is not a typo at all. A teacher who moved from third grade to fifth over the summer, after ordering a tote that says Third Grade, can return it under the same 60-day rule.

If the text printed on the item does not match what you typed, that is our error. Send a photo and your order number and we will agree the next step with you.

If the item arrived damaged or wrong

Tell us as soon as you notice, and inside the 60-day window. Send your order number and a photo. Examples we would want to hear about: a tumbler with a dent or a scratch across the print, a tee with a smudged or off-centre design, a sweatshirt with a seam that has come apart, a tote that says Music when you chose Art, or a size label that does not match your order.

We reply within 24 hours on business days. In that reply we tell you whether we need the item back, and if we do, we send the free label. Then we agree with you whether a replacement made to order, a refund or store credit suits you best. If your day is close, say so in the first email.

Photos you send us for a claim are deleted 30 days after delivery of the related order.

Returning part of a team order

Grade teams often order together: one design, six names on the order sheet, six sizes. You can return one item from a larger order without touching the rest. The teammate whose tee does not fit does not need the whole team’s permission, only the order number and the email address the order was placed with. In practice it is quickest if the person who placed the order writes to us, since the reply and the label go to the address on the order.

If the whole team wants to swap, for example from a tee to the sweatshirt version of the same design, one email covering all the items is enough. List each item with its current size and the size you want.

Returns from Canada, Australia and New Zealand

The same 60 days, the same free label and the same choices apply in all four countries we ship to. A return travelling back to the USA takes longer than a domestic one, so allow for that when you choose between a swap and a refund. If any customs form is needed on the way back, we will tell you what to write on it in our reply.

What happens after you post it

Once your return reaches us, your refund is sent within 7 days, to your original payment method. If you chose store credit, it never expires. If you chose a swap, the new item is made to order and ships free. The Refund Policy covers amounts, timing and what to do if the money has not appeared.

If a returned item reaches us in a very different state from the one it left in, for instance a change-of-mind tee that has clearly been worn and washed many times, we will email you and agree the outcome with you before doing anything.

When you do not need a return at all

If you placed the order less than 24 hours ago, you can cancel it or change the size, colour, name, grade or address without returning anything. The Cancel or Change an Order page explains how. If the parcel has not arrived yet and you are worried it is late, that is a delivery question, and the Shipping & Delivery page covers it.

Questions about a return

Email support@teachtee.shop with your order number. Email is our only support channel and we reply within 24 hours on business days. The FAQs and the Help Center answer the shorter questions.