Payment Methods
Last updated:
This page explains how paying for a Teach Tee order works: where you see the ways to pay, what the total includes, when the charge is made, how a refund comes back and how to keep your details safe. We have kept one rule in writing it. We only describe what is true at checkout today, and we do not list a payment method here unless it is switched on and working there. If anything on this page and the checkout ever disagree, the checkout is right, and we would be glad if you told us at support@teachtee.shop.
Payments at a glance
- Where to see the ways to pay: at checkout, before you confirm the order.
- Currency: all prices are in US dollars (USD).
- Shipping: free on every order to the United States, Canada, Australia and New Zealand. No minimum, no code.
- Sales tax: not collected at checkout.
- Refunds: to your original payment method within 7 days of our receiving the return, or store credit that never expires if you prefer.
- Never send payment details by email. We will not ask for them.
Where you see the ways to pay
The payment step is the last part of checkout. It appears after you have entered your delivery address and reviewed your order. Whatever is offered there for your order is what you can use. We do not publish a list of methods on this page, because a list that is one day out of date is worse than no list.
If the payment step shows no way to pay, or a message that payment is unavailable, the order cannot be completed at that moment. Nothing has been charged. Please email us and tell us what you saw. Your cart is not lost by leaving the page, so you can come back to it.
We do not take payment by email, over the phone, by cash in the post, by cheque or by sending money to a personal account. If anyone claiming to be Teach Tee asks you to pay in one of those ways, it is not us.
What the total includes
The total you see before you confirm is made of very few parts.
| Part of the total | How it works |
|---|---|
| Item prices | The price on each product page, in US dollars, multiplied by the quantity |
| Personalisation | The name and grade fields on our personalised tee, tote and tumbler add nothing to the price. If a paid option is ever added, its cost will be shown beside the field on the product page |
| Shipping | Free to the United States, Canada, Australia and New Zealand |
| Sales tax | Not collected at checkout |
| Import duties and taxes | Not part of our prices. They depend on the destination country |
There are no handling fees, no small-order fees and no charge for choosing a larger size unless the product page shows a different price for it. The number on the last screen before you confirm is the number that is charged.
Currency and paying from outside the USA
Every price on teachtee.shop is in US dollars. If you are paying from Canada, Australia or New Zealand, your bank or payment provider converts the amount into your own currency. The rate it uses, and any foreign transaction fee it adds, are set by your bank and not by us. We cannot see either from our side.
That means the figure on your statement may differ slightly from a conversion you did in your head. If the difference looks larger than a currency conversion would explain, send us the order number and the amount you were charged and we will check it against what we received.
Orders to Canada, Australia and New Zealand cross a border on the way. Import duties and taxes depend on the destination country. They are not included in our prices and are not collected at our checkout. Your country’s customs office can tell you what may apply to printed clothing, bags and drinkware.
When you are charged
Payment is taken when you place the order. Every item is made after it is ordered, so the order is the instruction to start making it. You receive an order confirmation email with an order number as soon as the order goes through. Keep that email. The order number is how we find you if you ever need to write to us.
If you do not receive a confirmation email within a few minutes, check your spam folder first. If it is not there, do not place the order a second time straight away. Email us with the name and email address you used and the time you ordered, and we will tell you whether the order exists.
Paying for a grade team order
Team orders are usually paid by one person. A third grade team of five picks a design for the first day, one teacher collects the sizes on a sticky note at lunch, places a single order and is paid back by her teammates. From our side that is one order, one payment and one email address.
It helps to know three things before you volunteer to be that person.
- Order emails and any refund go to you, because they follow the payment.
- If a teammate returns her tee, the refund for it comes back to your payment method, not hers.
- If you would sooner not handle anyone else’s money, each teammate can place her own order for the same design. The items are made and sent separately, so allow for parcels arriving on different days.
We cannot split one order across several payment methods, and we cannot send separate invoices to each teammate for a share of one order.
Paying for a class gift
A class gift works the same way. Families chip in, a room parent places the order for the tote, the tumbler or the gift set, and types the teacher’s name and grade on the personalised items. The room parent’s payment method is charged, and the order emails go to the room parent.
If the gift is being sent straight to the teacher, enter her address as the delivery address and your own details for billing. We have not confirmed what paperwork travels inside the parcel, so if it matters to you that no price is shown, email us before ordering and we will tell you what we know.
If a payment does not go through
A payment can fail for ordinary reasons. The details were typed with a digit out of place. The billing address does not match the one your bank holds. Your bank has paused the payment because it is to a store you have not bought from before, or because it is in another currency. The session timed out while you went to ask a teammate her size.
- Read the message on the checkout page. It usually says which of these it is.
- Check the details you entered and try once more.
- If it fails again, contact your bank or payment provider. They can see why it was stopped. We cannot.
- If you are unsure whether the order went through, check for a confirmation email before trying a third time.
If you find you have been charged twice for the same order, email us with both order numbers, or with the order number and the amount of the extra charge. We will check what we received and correct it. An order that was placed twice by mistake can be cancelled within 24 hours, as described on the Cancel or Change an Order page.
How your payment details are handled
Teachtee.shop is served over an encrypted HTTPS connection on every page, including the cart and checkout. You can see this in the padlock beside the address in your browser.
Payments are handled by a payment provider. Your payment details are entered into that provider’s secure form or page, and the provider tells us whether the payment succeeded. We do not keep your full payment details on our own systems. What we keep is the record of the order itself: what you bought, where it is going and how to contact you about it. Our Privacy Policy sets out what we collect and why.
Your bank may add its own check before approving a payment, such as a code sent to your phone. That step belongs to your bank. It is normal and it is there to protect you.
Refunds and store credit
A refund goes back the way the payment came. Every product can be returned within 60 days of delivery for any reason, with a free return label, and the refund is sent to your original payment method within 7 days of our receiving the return. An order cancelled within 24 hours of being placed is refunded in full.
If you prefer, you can take store credit instead of a refund. Store credit never expires. We confirm the amount by email and explain how to use it on a later order. The Refund Policy covers amounts and timing, and the Returns & Exchanges Policy covers the steps.
Discount codes
We are not running a public discount code at the moment. Shipping is already free without one. If a code is offered in future, the checkout will have a field for it and the terms will be stated where the code is published. Be wary of codes for Teach Tee listed on coupon websites. We have not issued them, and they will not work.
Receipts for school or classroom spending
Your order confirmation email is your receipt. It lists each item, the price and the total in US dollars. Some teachers need a record for a school reimbursement, a classroom fund or a parent group’s accounts. The confirmation email is what we can provide. If you need it sent again, write to us from the email address on the order and include the order number.
We cannot change the name on an order after the fact to a school or a parent group, and we cannot issue purchase-order invoices or accept payment on account.
Short answers about paying
Can I pay in instalments?
Only if the payment step at checkout offers it for your order. We do not arrange instalments by email.
Can my school or parent group pay directly?
Anyone can place the order, including whoever holds the card for a classroom fund or a parent group, as long as they pay at checkout like any other customer. We cannot bill a school on account.
Why does my statement show a slightly different amount?
If you paid from outside the USA, your bank converted the US dollar total into your currency at its own rate and may have added its own fee.
Is my payment taken again if I change my order?
Not without telling you. If a change within 24 hours makes the order cost more, we tell you the difference first and you decide whether to go ahead.
Keep your details safe
We will never ask you by email for a card number, a security code, a bank login or a password. Please do not put any of those in a message to us, even to be helpful. If you need to show us a charge, the order number, the date and the amount are enough.
If you receive a message that claims to come from Teach Tee and asks for payment details, or asks you to pay again through a link, do not reply to it. Forward it to support@teachtee.shop so we can look at it. Our only support channel is that email address.
Questions about a payment
Email support@teachtee.shop with your order number, the date and the amount. We reply within 24 hours on business days. The FAQs cover shorter questions, the Terms of Service set out the terms of sale, and you can also submit a ticket.