Privacy Policy
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Teachers are careful with other people’s information for a living, so we have tried to write this the way you would want a permission slip written: what we collect, why, who sees it and what you can ask us to do with it. This Privacy Policy covers teachtee.shop and every order placed on it. The store is run by Teach Tee, 2109 Crown View Way, Oceanside, CA 92056, US. For any privacy question or request, email support@teachtee.shop. We reply within 24 hours on business days.
Privacy at a glance
- We collect what we need to take your order, make it, deliver it and answer your emails.
- We do not sell your personal information.
- Payment details are handled by a payment provider. We do not keep your full payment details.
- The name and grade you type on a personalised item are used to print that item and are stored with the order.
- Photos you email us for a damage claim are deleted 30 days after delivery of the related order.
- We do not send marketing newsletters.
- You can ask to see, correct or delete your information by emailing us.
Who this policy is about
It is about you if you browse the store, place an order, receive an order as a gift or write to us. Most of our customers are elementary teachers, specials teachers, paras, office staff and the people who buy for them, such as a room parent or a teammate. If you order for somebody else, you give us some of their information too: at the least a name to print, and sometimes a delivery address. Please only give us details you are allowed to share.
What we collect when you order
| Information | Where it comes from | What we use it for |
|---|---|---|
| Name, email address | You, at checkout | Order confirmation, order emails, replying to you |
| Delivery and billing address | You, at checkout | Sending the parcel, keeping an order record |
| What you ordered: items, sizes, colours, grade line | Your cart | Making and sending the right items, returns and swaps |
| Personalisation text: name, grade or role | You, on the product page | Printing the item, answering questions about it |
| Whether payment succeeded | The payment provider | Confirming the order, refunds |
| Emails and attachments you send us | You | Answering your request, handling claims |
| Account login, if you create an account | You | Letting you sign in and see past orders |
If the checkout form asks for a phone number, it is used only for delivery of that order. We do not phone customers and we have no phone support line.
The words you type on a personalised item
Three of our items are printed with text you type: a name, usually the one your students use, and a grade or role. “Mrs. Brown” and “Second Grade” are personal information in a small way, since together they describe a real person’s job. We use that text to print the item and we store it with the order, so that we can answer a question about it or make a corrected one later.
The text is passed to the partner that makes the item, because it has to be. It is not used for anything else and it is not published anywhere. Please do not type a student’s name, a school name or anything you would not want printed and read by the people who handle the order.
The home page also has a small order-by table where you can pick a date to count back from. That date is worked out in your own browser. It is not sent to us or stored by us.
What is collected automatically
When any website is visited, the server that delivers it receives some technical details: the IP address of the device, the type of browser, the page requested and the time. Our hosting provider and the security network in front of the site handle these details in order to deliver pages and to block abuse such as automated attacks. They appear in technical logs.
We do not use third-party analytics tools on the store, and we do not run advertising trackers. If that ever changes, this page will be updated before it does.
Cookies
A cookie is a small file your browser stores for a website. The store uses the ones it needs to work.
- Cart and checkout cookies remember what is in your cart as you move between pages. Without them, the tee you added on one page would be gone on the next.
- Sign-in cookies keep you logged in if you create an account.
- Security cookies may be set by the security network that protects the site, to tell real visitors from automated traffic.
You can block or delete cookies in your browser settings. If you block the cart cookies, the cart and checkout will not work. We do not set advertising cookies.
How we use your information
- To take, make and deliver your order and to send you the emails that go with it.
- To handle a cancellation or change within 24 hours, a return within 60 days, a swap, a refund or store credit.
- To answer what you ask us by email.
- To keep the store secure and to prevent fraud and misuse.
- To keep the records that tax and accounting rules require of a business.
We do not use your information to build an advertising profile. We do not send marketing newsletters, and placing an order does not sign you up to anything. The emails you receive from us are about your order or are replies to messages you sent.
If you are in a place whose law asks us to name a legal basis, these are ours: carrying out our contract with you (orders, delivery, returns and support), our legitimate interest in running a secure store, and our legal obligations (tax and accounting records).
Who sees your information
We share personal information only with the service providers who need it to do their part, and only the pieces they need.
| Type of provider | What they receive | Why |
|---|---|---|
| Production and fulfilment partners | Items, sizes, personalisation text, delivery name and address | To make the item and send it |
| Delivery carriers | Delivery name, address and any contact detail needed for delivery | To bring the parcel to you |
| Payment provider | Payment details you enter and the order amount | To take payment and send refunds |
| Website hosting and security network | Technical data, and order data stored on the site | To run and protect the store |
| Email service | Your email address and the content of messages | To send order emails and replies |
We do not sell or rent personal information, and we do not share it with advertisers. We may disclose information if the law requires it, or to protect the rights and safety of our customers or the store. If the business were ever sold or merged, customer records would pass to the new owner under the same protections described here.
Photos and attachments you send us
If a tumbler arrives dented or a tee arrives with the wrong grade line, we ask for a photo. Photos you email us for a claim are deleted 30 days after delivery of the related order.
Before you take the picture, look at what else is in the frame. Classrooms are full of other people’s information: a class list by the door, name tags on desks, a student in the background, a staff ID on a lanyard. Please photograph the item on a plain surface with none of that in view. We only need to see the item and, if you still have it, the shipping label.
Children and students
The store sells adult clothing and gifts for school staff. It is not directed to children, and we do not knowingly collect personal information from children under 13, or under 16 where local law sets that age. We do not ask for student information at any point, and we ask you not to send any, whether typed into a personalisation field, written in an email or visible in a photo.
If you believe a child has given us personal information, or that an order or a message contains a student’s details, email us and we will delete them.
How long we keep information
We keep order records for as long as tax and accounting rules require and for as long as they are useful for handling returns, swaps and store credit, which never expires. We keep email conversations for as long as they are useful for resolving your request. Claim photos are deleted 30 days after delivery of the related order. When information is no longer needed, we delete it or remove the details that identify you.
If you created an account and want it closed, email us from the address on the account.
How we protect information
Every page of the store is served over an encrypted HTTPS connection. Payment details go to the payment provider and are not kept in full on our systems. Access to order records is limited to those who need them to make, send and support your order.
No website can promise that nothing will ever go wrong. If a security incident affects your personal information and the law requires us to tell you, we will. You can help by using a password for your account that you do not use anywhere else, especially not one shared with a school system.
Your choices and rights
Depending on where you live, the law may give you the right to see the personal information we hold about you, to have it corrected, to have it deleted, to receive a copy, or to object to certain uses. Residents of California and some other US states, and people in Canada, Australia and New Zealand, have rights of this kind under their own laws. Whatever your location, we handle requests the same way.
- Email support@teachtee.shop from the address linked to your order or account.
- Tell us what you are asking for: a copy, a correction or deletion.
- We may ask a question to confirm that you are the person the information belongs to.
- We reply within 24 hours on business days and complete the request within the time the law allows.
Some records have to be kept even after a deletion request, such as the record of a sale that tax rules require. We will tell you if that applies. We will not treat you differently for making a request.
Orders from Canada, Australia and New Zealand
The store is run from the United States and orders ship from the USA. If you order from Canada, Australia or New Zealand, your information is processed in the United States and by service providers who may operate in other countries. By placing an order you are asking us to do that in order to deliver it. We apply this policy to your information wherever it is handled.
Links and changes
If a page on the store links to another website, that website’s own privacy policy applies once you are there.
We may update this policy when what we do changes or when the law does. The date at the top shows when it was last changed. If a change is significant, for example if we were to begin using an analytics tool or sending newsletters, we will say so clearly on the site.
Contact us about privacy
Email support@teachtee.shop, or write to Teach Tee, 2109 Crown View Way, Oceanside, CA 92056, US. Related pages: Terms of Service, Payment Methods and Contact Us.